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Posted on: March 26, 2021

NON EMERGENCY: Call *247 from a cell phone for non-emergencies

Non-Emergency Line Graphic

The Farmers Branch public safety dispatch and operations organization has created a new, simpler way for residents to contact first responders for non-emergency needs by calling *247 from any cell phone to reach the North Texas Emergency Communications Center (NTECC).

The new phone number, *247, is available to residents with a cellular phone throughout NTECC’s jurisdiction, which includes Carrollton, Coppell, Farmers Branch, and Addison. Each municipality will maintain its existing, 10-digit non-emergency phone number such as 972.484.3620 in Farmers Branch, which is available on both cellular phones and landlines.
 
The new number is available 24 hours a day, seven days a week, hence *247. It is available at no cost to taxpayers and accessible by all major cell phone providers.

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