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City News

Posted on: February 19, 2021

SAFE WATER: Farmers Branch water supply remains perfectly safe and potable


The City has not issued a boil water order thus far for two reasons:

  1. Farmers Branch has ample water storage capacity, and
  2. Farmers Branch Public Works crews have quickly stopped water main breaks, thereby preventing any substantial losses at City water towers, which could reduce system pressure.

   Some residents have noted a small amount of sediment in public water supplies. The City of Farmers Branch Public Works crews have been repairing burst water mains throughout the City. When doing so they try to avoid getting sediment in water lines, but some debris is unavoidable. The solution is simply to run the water for several minutes before using. The water is still chlorinated and safe to drink.

   Conditions can always change, but currently Farmers Branch water availability is adequate and water quality is perfectly safe for all household uses.

   However, Dallas Water Utilities has extended a request for all municipal water clients, including Farmers Branch residents, to reduce water usage as much as possible.

   Water saving suggestions:

  • Flush toilets only when necessary (40 percent of indoor use)
  • Wait to do laundry (up to 40 gallons per load)
  • Wait to wash dishes/run only full loads (15 gallons per load)
  • Take very short showers (20 percent of indoor use)

   Residents should still let faucets drip to prevent frozen pipes, but try to capture some of the water for other uses. Please do not hoard water by filling up bathtubs.

   In the event of a residential water line emergency, or a break, that is causing a life-threatening risk or substantial property damage, call the Farmers Branch Public Works Emergency line at 972.919.2597.

   Also, our friends at the City of Plano Communications Department have developed a helpful video that explains how to shut off residential water lines quickly.

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