Animal Services

  • Normal "COVID era" operations have resumed!

Response to COVID-19: 

Due to the recent COVID-19/Coronavirus outbreaks, Animal Services will be adjusting our policies and procedures in order to comply with safe distancing requirements and healthy community engagement. We want to continue with our life saving work while maintaining the safety of our citizens and staff. Please see below for the current operating and response procedures:

  • Owner surrender pets will be accepted on an appointment only basis.  Please call or email the shelter to set an appointment.
  • Field calls will still proceed as normal Monday-Friday during our business hours at this time.  
  • The occupancy of the Adoption Center will be managed as follows:  As of 12/7/2020, the Adoption Center will allow no more than 2-3 members of the same household or visiting party in the shelter at any given time.  Please call from the parking lot when you arrive so we can let you know if it's safe to enter.  Please be patient, there is likely to be a wait time.  All visitors will be required to wear a face covering for entry and for the duration of your visit.  Nobody will be permitted to enter the building without a face covering for any reason.   Our available animals are shown on the website in real time, so please visit the Animal Adoption Center website and click on “adoptable pets” to see an up-to-the-minute view of who is in the shelter.  We do still operate on a first-come, first-served basis, so we suggest you call ahead to be sure an animal is still here, or check the website.  We cannot hold animals for any reason.
  • Lost and Found reports may be emailed to, or you may call the Adoption Center at 972.919.8770.  Please be advised that we only have jurisdiction inside Farmers Branch city limits and if you are not a resident, or the found pet was found outside city limits, you will need to contact your local shelter/where the animal was found.  We would be happy to take information on any lost pet from any jurisdiction, in case it ends up in our shelter, so we can contact you.  Pictures would be required for the animal to be released, as well as a valid ID.

Our Program: 

Animal services is a division of the Sustainability & Public Health department designed to promote public health and safety through education, enforcement and legislation. The major objectives of Animal Services are to protect the public from diseases (such as rabies) that can be transmitted from animals to humans, to reduce the number of traffic emergencies caused by uncontrolled animals, to abate nuisances and annoyance to citizens caused by animals, to reunite pets with owners, to promote the adoption of unwanted or stray animals housed at the city’s animal shelter and to operate the city’s animal shelter in a humane and sanitary manner.

Animal services provides the following services:
  • Removal of stray animals
  • Public education programs
  • Animal bite investigations
  • Return of pets to owners
  • Nuisance complaints
  • Dangerous animal complaints
  • Quarantine animals
  • Removal of dead animals
  • Loan of animal traps
  • Trap Neuter Release Program (TNR) for feral cats

Contact Animal Services Department

Email Animal Services or call staff at 972.919.8770

After Hours Services Provided:

  • Animal bites to humans
  • Aggressive dog at large
  • Wild animal in home excluding attics
  • Severely injured dogs or cats at large

View our Performance Measures

Click graphic for more info on pet waste disposal and just...

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