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Utility Billing
About the Utilities Division
The Utilities division operates and maintains the water distribution and waste water systems. Water is purchased from the City of Dallas and distributed throughout the city via pump stations and pipes for domestic use. Waste water flows through a series of pipes and lift stations to the Trinity River Authority waste water treatment plant. Utility Division staff also perform water meter reading services.

To report water leaks, sewer backups, or other water emergencies, call 972.919.2597.  After hours, call the Police Department at 972.484.3620, where on-call personnel will be notified.

Utility Billing Division / Customer Service
13000 William Dodson Parkway
Farmers Branch, TX 75381-9010


Email Customer Service Billing

Monday - Thursday
8 a.m. - 5:45 p.m.

8 a.m. - 4:45 p.m.